The other day we had a class in the subject of “Deployment” on training and education, referring to the process of migrating to free software. As a task we must answer the following question:
How Would You tackle the Training and Educational Needs in a migration to FLOSS process?
From my point of view, training in the process of migration to FLOSS, and when deploying new products, is of great importance and is a critical point in the process, especially for users since it is they who will suffer further the process of adapting to new tools.
Thus, it is a very delicate point in the migration process, planning and developing a plan for training and education, in order to inform users of changes to suffer and give them the tools they need to learn to use the new software for the best and fast as possible, and the easiest way for each type of user.
This training must be progressive and adapted to the needs of each users, like in the migration process, so that every time you migrate a tool, you must start the process of user information and training activities that are planned to facilitate change (taking care of the Change Management).
This process is crucial for several reasons:
1. Reduce the maximum possible rejection by the users new tools to mitigate against the negative rumors about the new tools emerge. This is critical in a migration to free software, because there are large number of FUDs about the malfunction of this or of poor quality and support he has.
2. To facilitate the changeover to the new tools so that users quickly adapt to these and allow them to be as productive with the new software.
When we start these information and training actions, in parallel to the software migration, should be complemented with support, not only technical training but because if the user does not feel supported following the introduction of new tool, quite possible that discourages and tends to leave the new tools into disuse.
– Presentation on training.